Last Updated: May 14, 2025
1. Introduction
NextLife LLC ("Company," "we," "our," or "us") is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services or visit our website.
By using our services, you consent to the data practices described in this Privacy Policy.
2. Company Information
Company Name: NextLife LLC (合同会社ネクストライフ)
Corporate Number: 1021003016022
Location: Kanagawa Prefecture, Japan
Contact: info@next-life.jp
3. Information We Collect
3.1 Personal Information
We may collect the following personal information:
- Contact Information: Name, email address, phone number, mailing address
- Identification Information: Government-issued ID for export documentation
- Financial Information: Payment method details (securely processed by payment providers)
- Shipping Information: Delivery addresses and customs information
- Communication Records: Email correspondence, chat logs, phone call records
3.2 Business Information
For commercial customers, we may collect:
- Company name and registration details
- Business license information
- Import/export permits
- Tax identification numbers
3.3 Technical Information
When you visit our website, we automatically collect:
- IP address and location information
- Browser type and version
- Device information
- Pages visited and time spent
- Referral sources
3.4 Cookies and Tracking
We use cookies and similar technologies to:
- Remember your preferences
- Analyze website usage
- Improve user experience
- Provide personalized content
4. How We Use Your Information
4.1 Primary Business Purposes
We use your information to:
- Process vehicle and parts orders
- Arrange shipping and logistics
- Provide customer support
- Complete export documentation
- Facilitate payment processing
- Communicate order status and updates
4.2 Legal and Compliance
We may use your information to:
- Comply with export regulations
- Satisfy customs requirements
- Meet tax and financial reporting obligations
- Respond to legal requests and proceedings
- Prevent fraud and illegal activities
4.3 Business Operations
We may use aggregated and anonymized data to:
- Improve our services
- Analyze market trends
- Develop new products and services
- Conduct business research
4.4 Marketing Communications
With your consent, we may use your information to:
- Send promotional emails about new vehicles
- Notify you of special offers
- Share industry news and updates
- Invite you to events or webinars
5. Information Sharing and Disclosure
5.1 Service Providers
We may share your information with trusted third parties who assist us:
- Shipping Companies: For vehicle and parts delivery
- Payment Processors: For secure payment handling
- Customs Brokers: For export/import documentation
- Insurance Providers: For shipping insurance
- Translation Services: For document translation
- IT Service Providers: For website and system maintenance
5.2 Legal Requirements
We may disclose your information when required by:
- Japanese export regulations
- Import country customs requirements
- Court orders or legal proceedings
- Government investigations
- Anti-money laundering laws
5.3 Business Transfers
In the event of a merger, acquisition, or business sale, your information may be transferred to the new entity, subject to the same privacy protections.
5.4 Your Consent
We will not share your personal information for other purposes without your explicit consent.
6. Data Security
6.1 Security Measures
We implement appropriate security measures to protect your information:
- Encrypted data transmission (SSL/TLS)
- Secure payment processing
- Access controls and authentication
- Regular security audits
- Employee training on data protection
- Secure document storage
6.2 Data Retention
We retain your information only as long as necessary for:
- Providing our services
- Legal and regulatory compliance
- Business record keeping
- Resolving disputes
Typical retention periods:
- Transaction Records: 7 years (tax and legal requirements)
- Customer Communications: 5 years
- Website Analytics: 2 years
- Marketing Lists: Until unsubscribe or 3 years of inactivity
7. Your Rights and Choices
7.1 Access and Correction
You have the right to:
- Request access to your personal information
- Correct inaccurate or incomplete information
- Update your contact preferences
- Request information about how your data is used
7.2 Marketing Communications
You can:
- Unsubscribe from marketing emails using the link provided
- Contact us to opt out of promotional communications
- Update your communication preferences
7.3 Data Deletion
You may request deletion of your personal information, subject to:
- Legal retention requirements
- Ongoing business relationship needs
- Legitimate business interests
7.4 Cookie Control
You can control cookies through:
- Browser settings to block or delete cookies
- Opt-out tools for analytics tracking
- Privacy settings on your device
8. International Data Transfers
8.1 Cross-Border Transfers
As an international business, we may transfer your information to:
- Shipping companies in various countries
- Payment processors globally
- Customs authorities as required
- Service providers in different jurisdictions
8.2 Protection Measures
We ensure appropriate protection through:
- Contractual safeguards with service providers
- Compliance with applicable privacy laws
- Regular review of data transfer practices
9. Children's Privacy
Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete such information.
10. Third-Party Websites
Our website may contain links to third-party websites. This Privacy Policy does not apply to those websites. We encourage you to review the privacy policies of any third-party sites you visit.
11. Changes to Privacy Policy
We may update this Privacy Policy from time to time. Changes will be:
- Posted on our website with a new effective date
- Communicated to you if materially significant
- Applied to information collected after the effective date
12. Regional Privacy Rights
12.1 European Union (GDPR)
If you are in the EU, you have additional rights under GDPR:
- Right to data portability
- Right to object to processing
- Right to restrict processing
- Right to lodge complaints with supervisory authorities
12.2 California (CCPA)
California residents have rights to:
- Know what personal information is collected and shared
- Delete personal information
- Opt out of sale of personal information
- Non-discrimination for exercising rights
12.3 Other Jurisdictions
We comply with applicable privacy laws in all jurisdictions where we operate and will honor rights provided under local law.
13. Contact Information
For privacy-related questions or to exercise your rights, please contact us:
14. Data Protection Officer
For complex privacy matters or formal complaints, you may contact our designated privacy representative at the email address above with "DPO Inquiry" in the subject line.
15. Effective Date
This Privacy Policy is effective as of May 14, 2025, and applies to all information collected by NextLife LLC.
We are committed to protecting your privacy and will continue to review and improve our privacy practices to ensure your information is handled responsibly.